Terms and Conditions for theMSAG

Company information

The Medical School Application Guide LTD



Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship between you and The Medical School Application Guide LTD in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Medical School Application Guide’ or ‘The Medical School Application Guide’ or ‘TheMSAG’ or ‘us’ or ‘we’ refers to the owner of the website. Our company registration number is 08577393 and based in the UK. The term ‘you’ refers to the user or viewer of our website.

Intellectual Property Rights

Other than the content you own, under these Terms, theMSAG and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website. The content of the pages of this Website is for your general information and use only. It is subject to change without notice.


You are specifically restricted from all of the following:

Certain areas of this Website maybe restricted from being access by you and theMSAG may further restrict access by you to any areas of this Website, at any time, in absolute discretion.

Terms of Use

The use of this website is subject to the following terms of use:

Shipping services

For physical products, we aim to ship within 1 business day via 2nd Class Royal Mail post. Please allow 2 – 4 days for shipping. If you have not received your item within this time scale, please contact us at hello@themsag.com.

Cancellations, refunds & returns policies

For guidebook products, returns are accepted within 7 days of purchase. To arrange a return, please contact us at hello@themsag.com at your earliest convenience.

For physical courses, including, but not limited to, theMSAG interview course, we do not offer a refund for purchases and cannot accept cancellations. We endeavor to try to modify the date of the booking on the course where possible and subject to availability at a fee at £50. We do this every time we can, but we cannot always guarantee that it is possible.

For tutoring and mentoring services, we require 72 hours’ notice to cancel or modify a tutoring session. Any modifications or cancellations to a session within 72 hours of it taking place is subject to a fee or cancellation without refund by theMSAG.

All services have to be paid in full prior to delivery.

Concerns or complaints 

Although we do endeavor to provide the best service possible to our clients and partners, if you would like to raise any concerns or make a formal complaint, please feel free to email us at hello@themsag.com. We aim to respond to your email within 48 to 72 hours.